Hotel Policies

• As per Government of India’s security regulations, it is mandatory for all guest (including kids) to show a valid photo identification (passport for foreigners) at the time of check-in. Please do ensure to carry this with you.
• Check-in time : 02:00 PM and Check-out time : 12:00 NOON

Guest Policies

• Smoking / Hukkah in the rooms is not allowed.
• All of our booking requires 100% advance booking.
• There is no room service for meals – only a limited snack menu at select locations.
• All homestyle meals are served in the dining area during the time stated on the menu.
• There is a minimum of Rs. 1000/ surcharge for advance requests for serving a meal in any other area (outside of the dining room) – available only at the Managers’ discretion during regular meal hours.
• No outside catering is permitted.
• Guests do not have access to our kitchen and are not allowed to cook on property.
• Seclude properties have standardized menu and fully staffed kitchens. In addition, specially curated meals are available for groups with advance notification/planning.
• We care about your well being, if you have special needs, food allergies etc, please notify us in advance. We can discuss the possibilities to accommodate your dietary requirements.
• Our last order for food is 10pm, and all staff retire by 11pm. (with the exception of NYE).
• We provide daily housekeeping service.
• Following our eco-friendly, water conservation policy – we change our bed linens and towels every two days, should you want it daily, we can accommodate your request for nominal charge of Rs. 450/- per service. Please notify the Manager to arrange additional service.
• Should you have a fireplace in your room, at an additional charge of Rs. 450/ our staff will light it for you – it lasts for about 1.5 hours and will be put out no later than 10pm by our staff. This is for your safety and that of the property.
• Guests are required to adhere to the noise ordinance policy as per individual property.
• QUIET HOURS begin at 9:30 p.m. disturbing the peace through loud music or drinking, or unruly behaviour is not permitted. Property manager reserves the right to decide what is loud music and caution the guest to reduce sound levels to personal listening level.
• Guests are required to wear appropriate casual attire during their stay and behave in a manner that is respectful to other guests, our staff and our property.
• Not adhering to a decency code on any Seclude property or a violation of our policies can result in removal from property without a refund.
• We provide other additional service on chargeable basis like Bonfire (fixed hrs subject to weather permitting), Driver / Maid accommodation, Bar-be-que dinner, Cake,Candle Light Dinner / set up, Room decoration, etc.

Other Policies

• Any breakage or damage of any items in the property will be charged as ‘actuals’.
• Billable items will be deducted from security deposit or additionally billed. These include: Breakage of glassware and crockery.
• Damage to property, furniture and fixtures, linen, etc. Few chargeable add-ons:
• Fire place (fixed hrs.)
• Bonfire (fixed hrs.) subject to weather permitting
• Driver / Maid accommodation
• Bar-be-que dinner
• Cake
• Candle Light Dinner / set up
• Room decoration

Prices are available with Sales team and the Property Manager on request.